Please fill out this form with a detailed description of your request. Response turn around time is typically within 4 hours during normal business hours. All New Image customers receive free email support during normal business hours. Subscription Suite and Server clients receive free Unlimited Live Help during normal business hours. Individual module customers receive unlimited Free support for their first 30 days and one free Live Help Session per month thereafter. All InspectorFX subscription customers receive Free upgrades. Support for license transfers due to equipment upgrades, viruses, any customer equipment failure, and hard drive failures are billed at $50 per 15 minutes of Live Help support.