Monday, June 21, 2021

June 9, 2021
ATTENTION ALL Users TURN OFF AUTOMATIC UPDATES ON YOUR DEVICES IF YOU ARE NOT USING VERSION 18 OR GREATER!

If using any version prior to 18 fill out a technical support request so a time can be scheduled to update your files.

Also It has come to our attention that some of our support form emails have been delayed.
Our support staff will respond as soon as these come through.

If you do not receive a verification email concerning your support request, then please call and leave a message on our voicemail to get service.
Contact is usually made within 4 hours during normal business hours.
THANK YOU!

Technical Support Request

Please fill out this form with a detailed description of your request. Response turn around time is typically within 4 hours during normal business hours. All New Image customers receive free email support during normal business hours. Subscription Suite and Server clients receive free Unlimited Live Help during normal business hours. Individual module customers receive unlimited Free support for their first 30 days and one free Live Help Session per month thereafter. All InspectorFX subscription customers receive Free upgrades. Support for license transfers due to equipment upgrades, viruses, any customer equipment failure, and hard drive failures are billed at $50 per 15 minutes of Live Help support.
Information is kept confidential - Never sold or distributed to third parties
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