Friday, September 24, 2021

2021 ATTENTION ALL Users
TURN OFF AUTOMATIC UPDATES ON YOUR DEVICES IF YOU ARE NOT USING VERSION 18 OR GREATER as your data will not be accessible without an update!

For those buying a new Mac - Big Sur and the M1 chip are fully supported.

If using any version prior to 18 fill out a technical support request so a time can be scheduled to update your files.

Technical Support requests send an email of the information that has been received, if you do not receive a verification email concerning your support request, then please call and leave a message on our voicemail to get service.
Contact is usually made within 4 hours during normal business hours.
THANK YOU!

Technical Support Request

Please fill out this form with a detailed description of your request. Response turn around time is typically within 4 hours during normal business hours. All New Image customers receive free email support during normal business hours. Subscription Suite and Server clients receive free Unlimited Live Help during normal business hours. Individual module customers receive unlimited Free support for their first 30 days and one free Live Help Session per month thereafter. All Subscription customers receive Free upgrades. Support for license transfers due to equipment upgrades, viruses, any customer equipment failure, and hard drive failures are billed at $50 per 15 minutes of Live Help support.

Information is kept confidential - Never sold or distributed to third parties
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