TURN OFF AUTOMATIC UPDATES ON YOUR DEVICES IF YOU ARE NOT USING VERSION 18 OR GREATER as your data will not be accessible without an update!
For those buying a new Mac – Monterey, Ventura and the M1 or M2 chip are fully supported. Windows 11 is also fully supported.
32 bit systems are no longer supported and Chromebooks are not supported.
If using any version prior to 18 fill out a technical support request so a time can be scheduled to update your files.
Technical Support requests send an email of the information that has been received, if you do not receive a verification email concerning your support request, then please call and leave a message on our voicemail to get service.
Contact is usually made within 4 hours during normal business hours.
THANK YOU!
